SOA brings together people, not just software. That’s why integrating Web 2.0 concepts into a SOA—such as comments, feeds, ratings, tags, and automatic search alerts—holds so much promise for breaking down business silos and enabling many people to work together for the first time.
However, the unfettered communications associated with consumer Web 2.0 also need to be more controlled once they move into an enterprise SOA. IT professionals require social governance that balances the agility enabled by Web 2.0 capabilities with adherence to policies, visibility into changes, security, and access control.
