Overview:
You have implemented SOA to add the flexibility to IT which businesses crave, but have you really addressed the visibility, control and automation you need over this new services environment? In order to realize the benefits of SOA, you’ll need to ensure from the outset of your SOA implementation that service levels and customer expectations are met within an environment where dependencies are more complex:
- SOA services need to perform to expectations.
- Changes need to be understood and controlled.
- Problems need to have root causes identified and fixed quickly.
