One of the primary challenges organizations face when planning SOA initiatives to drive user value and make the best use of the voice communication infrastructure is that they lack architects with proper SOA skills. In fact, the discipline of software architecture is still broadly misunderstood across enterprises. Compounding this lack of understanding is the fact that there are many different types of architectural specialties, and most architects are only proficient with one or two. To be a Service-oriented architect, an individual needs a solid grasp of enterprise architecture, as well as a strong familiarity with technical architecture, information architecture, business process architecture, and data architecture. People with all of these skills are simply as rare as hens’ teeth.