A smart person once said that children are best seen, not heard. Unfortunately, many of us feel the same way about our customers.
We love them, sure. Customers help us pay the mortgage (well, some of us) and buy a nice meal every now and again. And, of course, we want to provide the best service possible. But do we have to talk to them so much too?
Holding customers' hands can get expensive--especially if you have a sprawling customer base full of other small businesses.
