The company added two new web services to its SessionSuite product: the Outbound Notification Solution Framework (ON-SF), for outbound notifications, and the Session Interaction Plugin Framework (SI-PF), for interactive sessions such as automated telephone communications.
Outbound notifications can be handled over channels such as voice, SMS, fax or email, and the application automatically handles aspects such as queuing, retries and filtering based on the time of day, BlueNote said.
SessionSuite is based on SIP, the protocol which sets up multimedia communications, applying the same application programming interface (API) to text, voice and video interaction, BlueNote said.
