Competitive advantage will come from harnessing the power of VoIP and SOA to evolve existing applications into rich Enterprise 2.0 Web services that enhance collaboration, employee productivity and the customer experience. This session will show how AJAX developers can use WSDLs to embed granular telephony functionality into their business applications, processes, Web services, and wikis – independent of the existing telephony infrastructure and without CTI expertise. Attendees will see basic programming techniques, gain insight into best practices from businesses with full-scale implementations, and learn how developers have been able to create working prototypes within hours to speed management approval.
Speaker Bio: LignUp’s founder, president and COO, brings 10+ years VoIP experience. As founder/CTO of SkyWave, Kevin pioneered deployment of VoIP technologies, established the first operational VoIP network in Japan, and developed the first real-time VoIP billing engine. Kevin led creation of the VoIP Forum of Japan and is a board director.
