Oracle today announced the general availability of Oracle(R) Communications Order and Service Management (Oracle Communications OSM) Release 6.2, which extends Oracle's Siebel CRM capabilities with comprehensive order management functionality to automate fulfillment requests for traditional and next-generation services.
Complementing existing Siebel CRM order capture and processing functionality, Oracle Communications Order and Service Management (previously Oracle Communications Provisioning) is a next-generation solution that helps communications service providers streamline and automate their complex order management processes.
