Enterprises have started to realize the value of Service Oriented Architecture (SOA) and have adopted it as a mainstream enterprise IT architecture. However it's important for enterprises to realize that SOA presents a significantly different business and technology adoption model from a management perspective.
Business Service Management (BSM) is an approach to managing and making visible the impact of changes in business and IT. The IT infrastructure library is a framework for managing IT services. In this article we will explore the challenges in managing services in SOA and propose a way for BSM and ITIL to be used to build a platform for managing services in an SOA ecosystem.
