The poll concluded that 81% are unwilling to use online services, preferring instead to use traditional methods, such as the telephone when reporting faults, paying rent arrears and council tax, or to make general enquiries.
Nearly half (44%) of housing professionals also believe that it is lack of internet access and skills, rather than scepticism of online services and lack of awareness, that stops people using the online applications.
Bill Loughrey, Managing Director, IBS OPENSystems, comments:
“Online services have transformed the way people and businesses operate, allowing greater immediacy and convenience to everyday life.”
He continues: “It can seem daunting to many at first, but people need not be put off of using such services as they are extremely user-friendly and it would save them much time and money when dealing with their local housing association.”
