Citing the challenges efficiently-run services pose to local authorities, the Federal Times acknowledges how the increasing number and complexity of services can pose a challenge for agencies.
Accurate customer addresses and other contact details are major database headaches for companies and councils alike, and organisations seeking to create effective SOA - the underlying structure which cross-service communication.
Joined-up data enables effective SOA, bridging information systems and enabling clients to access relevant data "in a consistent and accurate manner", say the authors.
