Intelligent processes are created thorough the automation of repeatable, operational decisions by embedding business intelligence (BI) into those processes. Yet use of BI tools to create intelligent processes is far from standard in most organizations today, where operational processes are typically disconnected from analytic processes.
Predetermined business rules and logic governing analytic processes don’t adapt automatically, either, as the business changes or to apply more tailored logic to each process instance. The result: rigid, policy-based approaches that don’t treat different processes’ instances in a relevant, personalized or responsive way.
