Austin Energy isn't using a business process management (BPM) suite, but it is realizing business process improvements as part of its enterprisewide service-oriented architecture (SOA) initiative.
Two years in the making, the SOA initiative is helping the $1 billion electric utility integrate and leverage disparate legacy systems. It's also helping the business adapt in the face of deregulation and new competition thanks to new energy storage and lower cost power generation technologies.
"The energy business is rapidly changing, so the company wanted to free up capital to fund new business models," says Andres Carvallo, CIO. "That meant 'right sizing' the current IT contracts and maintenance agreements to free up dollars to build an SOA driven 100 percent by the business processes."
