Organizations are increasingly recognizing that the sustainable deployment of process management can create significant customer and shareholder value. While technology is an integral component of any process management program, it is by no means the most important element. That’s not to say that Business Process Management Systems (BPMS) are not important. They are. Nor can we say that there aren’t issues around BPMS such as the seamless integration of BPMS with Service Oriented Architecture (SOA) and Business Intelligence (BI). There are indeed such issues to be resolved.
