One of the most common IT governance inquiries we get is: How to do we start shifting focus toward the value that IT delivers and away from the cost of IT? The role technology plays in creating innovation for its enterprise customers is a major element of that discussion. For example, developing software that lets salespeople identify their most profitable customers, or an automated portal that slashes the time it takes to bring new suppliers online.
IT does play a role in automating innovative business processes, Now, the technology to do that is largely based on service-oriented architectures (SOAs). SOAs promise improved speed in bringing these new abilities to market by increasing the reuse of existing assets.
The evolution to SOA, while extremely exciting, will create necessary change in the current operating model for many IT organizations which are not organized to support this new, more fluid model.
