Terry Schade, senior vice president in the Wholesale Banking Division of financial services provider National City, had a big training problem on his hands.
The company had just adopted a new payroll processing platform for its banking industry customers, many of which deliver payroll and direct deposit paychecks to employees of merchant clients large and small.
The company decided to roll out an automated online approach for training its workers on the new system, complete with single sign-on so that they were logged in once to many different databases. The online training environment allowed workers to log into training portals anytime they needed, many of which did so after their kids were in bed.
They were able to build it using Web services, built on a service-oriented architecture that enabled different databases to talk to each other, and share data.
